Responsibilities:

• Processing Veterinarian bookings of qualified customers using Salesforce CRM
• Ask probing questions to understand customer needs and determine upsell opportunities
• Develop routes for our Vet Teams by creating efficient and logical travel itineraries
• Ability to work independently and be self-motivated to meet and exceed sales goals
• Responding promptly to customer inquiries and tracking needed follow-ups
• Act with a sense of urgency, but also treat the customer with concierge type service level
• Being able to determine when the call is an emergency or a regular veterinarian visit request (with training)
• Keep detailed records of customer interactions, comments, and complaints
• Communicating and coordinating with colleagues and field teams as necessary
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Opportunity to make the world a better place for pets

Skills and Qualifications:

• Previous call centre experience as a sales representative or other sales/customer service role essential
• Previous veterinary or pet industry experience a plus but not necessary
• Proven track record of successfully meeting and exceeding sales quotas
• Excellent ability to communicate clearly and effectively, both verbally and written
• Results-oriented with strong analytical and organizational skills
• Proficient in computer software; CRM management and Google Suite experience a strong asset
• Shift work and some weekend shifts are required