The Booking Agent (BA) will work alongside the Sr. Booking Agents (SBA) and Team Leads (TL) to focus on providing a great customer experience and overall focus on the performance of the Sales Department’s metrics. This role will work closely with the Senior Booking Agents to optimize the medical team’s schedules. A primary responsibility of this role will be confirming client appointments while doing a basic triage of the pet and assisting the team in ensuring schedules are filled by scheduling new bookings for both new and returning clients, along with signing clients up with our Total Wellness Plan. Booking Agents will provide client care by offering “white-glove” concierge service during every client interaction. Communication skills, strategic thinking, and client management are necessary for role excellence.
This role will assist in monitoring inbound client requests, and use our Waitlist and other tools provided to meet the daily fill rate demands; providing detailed updates for our Medical Teams to ensure alterations are communicated, understood and updated.
We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something different than what’s already out there. So – let’s meet.
8am – 6pm (Mon – Sat),
varies by location
8am – 9pm EST (Mon – Sat)
Working Hours:
Home Visits:
8am – 6pm (Mon – Sat), varies by location
On-call Support:
8am – 9pm EST (Mon – Sat)
Contact Us:
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