We are seeking a motivated and compassionate Retention Agent to join our team. As a Retention Agent, you will play a vital role in ensuring that our clients and their furry companions have an exceptional experience with us and continue to choose our services for their pet care needs. Your primary responsibility will be to build strong relationships with existing clients, address any previous concerns, and work towards retaining their loyalty to our business.
As a Retention Agent (RA), you will collaborate closely with Team Leads (TL) and Regional Sales Managers (RSM) to champion exceptional customer experiences and focus on retaining valuable customer relationships. In this role, you will be tasked with reaching out to former customers who haven’t engaged with us in the past 10-14 months, rekindling their connection with our services. Your main objective will be to facilitate the scheduling of new appointments for prior clients, ensuring they benefit
from regular annual check-ups and vaccination updates, as well as special sales initiatives. Your interactions will embody a “white-glove” concierge approach, elevating our client care standards. A strategic mindset, great communication abilities, and adept client management skills are essential for success in this position.
We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something different than what’s already out there. So – let’s meet.
8am – 6pm (Mon – Sat),
varies by location
8am – 9pm EST (Mon – Sat)
Working Hours:
Home Visits:
8am – 6pm (Mon – Sat), varies by location
On-call Support:
8am – 9pm EST (Mon – Sat)
Contact Us:
Get the App:
Please allow for one business day for our team to reply.
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