Privacy Policy

Table of Contents

1. About Our Privacy Policy

2. Your Consent

3. Information we collect

4. Our legal basis for the processing of your information

We collect, process and use your information for the purposes described in this Policy, based on at least one of the following legal grounds: 

  • With your consent upon using our services, and in certain cases, when you submit such information, for example, when you complete a form, contact our support services or talk with one of our representatives.
  • Our legitimate interest of functional and services provisional: We collect and process your Personal Information in order to provide you with Our Services, following your acceptance of the TOS and this Policy; to maintain and improve our services; to develop new services and features for our Users; and to personalize Our Services in order to ensure a better user experience.
  • Legitimate interests: We process certain information such as cookies and other online necessities for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for the sake of detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our Services, protecting against harm to the rights, property or safety of our online properties, our Users, or the public, as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Policy; and in order to comply and/or fulfil our obligations under applicable laws, regulations, guidelines, industry standards, contractual requirements, legal process, subpoena or governmental request, as well as our TOS.
  • Contract: In case we engaged in a direct contract, whether with a User, business partners, peers or service providers, I addition to the Terms and this Privacy Policy.

5. Purpose for processing Personal Information

In addition to the purposes described next to each category of data above, we may use information that we collect about you, in its raw format, or aggregated and processed format, for the following purposes:

  • To provide, operate and improve our services and manage our operation;
  • To generate analysis and insights for our Users and to better understand how they use our services;
  • To send You updates, notices, notifications, announcements, and additional information related to ourServices;
  • In cases where you provided your separate consent to so, and so long as you did not opt-out, to share with you promotional offers related to Our Services and the context of pets;
  • To be able to manage Your account, when this feature will be made available, and provide You with customer support;
  • To create cumulative statistical data and other cumulative information that is non-personal, in which we and/or our business partners might make use of in order to operate and improve our services;
  • To perform functions or services as otherwise described to you at the time of collection;
  • To prevent, detect, mitigate, and investigate fraud, security breaches or other potentially prohibited or illegal activities;
  • To comply with any applicable rule or regulation and/or respond to or defend against legal proceedings brought against us or our affiliates.

6. Sharing information with third parties

We keep the information processed by us in strict confidence and only share your information with third parties in very limited circumstances and for very specific purposes, as per the categories described in this Policy. We hereby emphasize and commit thatWE DO NOT SELL YOUR PERSONAL INFORMATION TO ANY SOURCE AND UNDER NO CIRCUMSTANCES.

  • We share some of your Personal Information with the Veterinarians collaborating with our Services, in order for them to be able to provide you with their medical services.
  • Third Party Services: We are partnering with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include customer support services, mailing list management (such as MailChimp, SalseForce and CallRail), media services who advertise our Services and send prospective customers to us, data hosting, database and server co-location services (e.g., Amazon (AWS)), data analytics services (e.g. Google Analytics) and session replay records for analytic purposes such as crashes, functionality and usability (e.g. Hotjar) and our business, legal and financial advisors (collectively, “Third Party Service Providers”).

Such Third Party Service Providers may receive or otherwise have access to some of your Personal Information, depending on each of their particular roles and purposes in facilitating and enhancing our services, and may only use your Personal Information for such purposes. Disclosures of Personal Information is subject to the respective third party’s undertaking of confidentiality obligations, and the prevention of any independent right to use this data except as required to help us provide you with our services.

  • Law enforcement, legal proceedings, and as authorized by law: We may disclose or otherwise allow access to Personal Information pursuant to a legal requirement or request, such as a subpoena, search warrant or court order, or in compliance with applicable laws and regulations. Such disclosure or access may occur with or without notice to you, if we have a good faith belief that we are legally required to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
  • Protecting Rights and Safety: We may share your Personal Information with others, with or without notice to you, in cases of emergency or if we believe in good faith that this will help protect the rights, property or personal safety of our company, any of our Users, or any members of the general public.
  • Change of control: In the event that The Vets is acquired by or merged with a third party entity, we reserve the right to transfer or assign the information we collected as part of such merger, acquisition, sale, or other change of control.


For the avoidance of doubt, we may share your Personal Information in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so. Additionally, we may transfer, share or otherwise use Non-personal (including anonymized, statistical or aggregated) Information in our sole discretion and without the need for further approval.

7. Where we store your personal information

Your information will be maintained, processed and stored by us and our authorized affiliates (as applicable) in secure cloud storage, provided by our Third Party Service Providers based in the United States.

While the data protection laws in jurisdictions where the information is physically stored may be different than the laws of your residence or location, please know that we, our affiliates and our service providers that store or process your Personal Information on our behalf, are each committed to keeping it protected and secured, pursuant to this Policy and best industry standards, regardless of any lesser legal requirements that may apply in a particular jurisdiction. You hereby accept the place of storage and the transfer of information as described in this Policy.

8. Choice and Control

We are happy to offer transparency and access controls to help users take advantage of those rights. As explained above and below in this Policy, you have the right to give and withdraw your consent on the collection and processing of your Personal Information. This includes your right to withdraw or modify your consent to our use of cookies at any time and the possibility to opt out (unsubscribe) from our mailing list. Additionally, as will be detailed below and subject to certain exemptions, you may exercise your rights for privacy including by accessing or deleting Personal Information.

9. Your Rights under the Policy

10. Non-Discrimination

We will not discriminate against you for exercising any of your rights. Moreover, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

11. Do not Track Signals

Do Not Track is a privacy preference that can be configured in certain web browsers (the “DNT Feature”); the DNT Feature, when enabled on a web browser, signals the websites you visit that you do not want certain information about your visit collected. The Vets does not currently respond or recognize DNT Feature signals.

12. Data retention

We retain the Personal Information we collect or receive from you only for as long as we need them in order to provide you with our services and as otherwise necessary to comply with applicable laws and regulations.  If you withdraw your consent to us processing your Personal Information, including by deleting your account, we will delete your Personal Information from our systems, except to the extent such data in whole or in part is required to comply with any applicable rule or regulation and/or to respond to or defend against legal proceeding brought against us or our affiliates.

13. Using cookies and other tracking technologies

We may use cookies and similar web technologies to help us with better understanding how you use our services, including those offered by Third Party Service Providers. These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide a better experience to our Users. For example, these technologies enable us to: (i) keep track of and “remember” our Users’ preferences and authenticated sessions, (ii) secure our services by detecting abnormal behaviors, (iii) identify technical issues and improve the overall performance of our services, (iv) and create and monitor analytics.

14. Minors

To access or use our services, you must be over the age of sixteen (16), and in any case, not an underage according to the legislation in your country of residence. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of 16 are not using our services.

In the event that it comes to our attention that a person under the age of 16 is using our services, we may prohibit and block such User from using our services, and will make all efforts to promptly delete any Personal Information with respect to them.

15. Data security

We take great care in implementing and maintaining the security of our services and of your Personal Information. We employ industry standard procedures and policies to ensure the safety of your information, reduce the risks stemming from loss of information and prevent unauthorized use of any such information. However, we do not and cannot guarantee that unauthorized access will never occur and reiterate that no measure can provide absolute information security.

16. Changes to the Privacy Policy

The terms of this Policy will govern the use of our services and any information collected therein. The Vets reserves the right to change this Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Policy on the homepage of the Website and/or we will send you an e-mail regarding such changes to the e-mail address that you may have provided to us. Such substantial changes will take effect seven (7) days after such notice was provided on our Website or sent by email. Otherwise, all other changes to this Policy are effective as of the stated “Last Revised” date and your continued use of the Website after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

17. General

This Privacy Policy, its interpretation, and any claims and disputes related hereto, shall be governed by the laws of the State of Delaware, without respect to its criminal law principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being litigated in and decided exclusively by a court of competent jurisdiction located in Wilmington, Delaware, USA.

18. Have any questions?

If you have any questions (or comments) concerning this Policy, you are welcome to send us an email and we will make an effort to reply within a reasonable timeframe.