Frequently asked questions

Currently, we are able to treat cats and dogs. If you have a different pet please give us a call and we will try to assist you.

We bring our mobile service directly to your house. We treat your pets inside your home to keep them happy and comfortable

Our mobile veterinarians currently operate in the following cities: Austin, Brooklyn, Dallas, Denver, Houston, Las Vegas, Miami, Phoenix, Portland, Sacramento, Seattle, and Tampa. With more cities to come!

Please be aware that services may vary from city to city, and your veterinarian will determine final costs. To schedule an appointment, please, use our online booking form or call  844-722-8387

Our customer support team are available from 8am to midnight on weekdays, and from 8am to 9pm on weekends. Home visits schedule varies between cities. Please visit Our Locations page for more information.

Please call us first to find out if your pet is actually in need of urgent care. We would normally recommend you go to a clinic or a pet hospital in real emergency cases. 

Cancellations made 24 hours or less will be subject to a charge of the Home Visit Fee of $75 as per our cancellation policy.

We have multiple appointments daily and ask that our staff and customers wear masks and wash their hands before each appointment.

If you or someone in your household has tested positive for COVID-19, please reschedule your appointment for a later date. There is no fee for rescheduling. 

We provide convenient, personal home visits for $75 (Same-day or weekend home visit fee is $95), regardless of the number of pets we see during that visit. A nose-to-tail exam is $80 per pet and we’ll give you a variety of options for the next steps and diagnostics.

We accept all major forms of credit and debit cards as payment. If you have pet insurance, you can submit your itemized invoice to your insurance provider for reimbursement. 

When you book your next appointment with us, you will be able to apply for the coupon at that visit.  The team will ask to see the coupon and mark that it has been used for your appointment on the invoice.  

Yes! When setting up your appointment, you can ask us to book you with the available veterinarians.

An appointment will vary between 45 – 60 minutes. More time will be needed if we see multiple pets during the visit. 

We will bring our mobile service directly to your house. We try our best to be punctual and will give you a call if we are running late or if there is traffic.

During the visit, the vet performs a thorough head-to-tail inspection that includes their eyes, ears, body, weight, and the discovery of their overall health. We carry supplies needed for your scheduled appointment and can have a pharmacy order any meds for you that we don’t stock. We have local labs we work with where we can send any samples. And of course, we share the results with you.

Appointments are scheduled in a four-hour time block for routing purposes. 

Typically 24-48 hours before your appointment, a pet specialist will reach out to you via text or email to confirm your appointment, complete a medical intake about your pet, and provide a more accurate estimated arrival time.

We recommend creating a safe and comfortable space for your pet to feel as relaxed as possible. Please also have a copy of your pet’s medical records, especially if this is the first appointment. 

Puppies and kittens will need booster vaccines every three to four weeks until they are at least 16 weeks of age. After they have completed their vaccine series, we will find a care plan that suits their adult boosters to their individual lifestyles. 

Rabies vaccines are required by law every three years after their first annual booster. 

Generally speaking, your pet is only required to get the core pet vaccinations. For dogs, this includes distemper, parvovirus, hepatitis, and rabies. For cats, this includes panleukopenia, calicivirus, rhinotracheitis (herpesvirus) and rabies. After the initial one year booster, most core shots only need to be revaccinated every three years.

To keep your pet healthy, you should visit the veterinarian for a preventative exam at least once a year. Puppies and kittens should be seen every month for the first four months.

Our customer support team are available from 8am to midnight on weekdays, and from 8am to 9pm on weekends. Home visits schedule varies between cities. Please visit Our Locations page for more information.

Currently, we are able to treat cats and dogs. If you have a different pet please give us a call and we will try to assist you.

Please call us first to find out if your pet is actually in need of urgent care. We would normally recommend you go to a clinic or a pet hospital in real emergency cases. 

To keep your pet healthy, you should visit the veterinarian for a preventative exam at least once a year. Puppies and kittens should be seen every month for the first four months.

We provide convenient, personal home visits for $75 (weekend home visit fee is $95), regardless of the number of pets we see during that visit. A nose-to-tail exam is $80 per pet and we’ll give you a variety of options for the next steps and diagnostics.

We recommend creating a safe and comfortable space for your pet to feel as relaxed as possible. Please also have a copy of your pet’s medical records, especially if this is the first appointment. 

Generally speaking, your pet is only required to get the core pet vaccinations. For dogs, this includes distemper, parvovirus, hepatitis, and rabies. For cats, this includes panleukopenia, calicivirus, rhinotracheitis (herpesvirus) and rabies. After the initial one year booster, most core shots only need to be revaccinated every three years.

We have multiple appointments daily and ask that our staff and customers wear masks and wash their hands before each appointment.

If you or someone in your household has tested positive for COVID-19, please reschedule your appointment for a later date. There is no fee for rescheduling. 

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