Frequently asked questions

Our customer support team are available every day from 7:00am to midnight. Home visits schedule varies between cities. Please visit Our Locations page for more information.

Currently, we are able to treat cats and dogs. If you have a different pet please give us a call and we will try to assist you.

Please call us first to find out if your pet is actually in need of urgent care. We would normally recommend you go to a clinic or a pet hospital in real emergency cases. 

To keep your pet healthy, you should visit the veterinarian for a preventative exam at least once a year. Puppies and kittens should be seen every month for the first four months.

We provide convenient, personal home visits for $75, regardless of the number of pets we see during that visit. A nose-to-tail exam is $50 per pet and we’ll give you a variety of options for the next steps and diagnostics. Home visit fee may vary on weekend.

We recommend creating a safe and comfortable space for your pet to feel as relaxed as possible. Please also have a copy of your pet’s medical records, especially if this is the first appointment. 

Generally speaking, your pet is only required to get the core pet vaccinations. For dogs, this includes distemper, parvovirus, hepatitis, and rabies. For cats, this includes panleukopenia, calicivirus, rhinotracheitis (herpesvirus) and rabies. After the initial one year booster, most core shots only need to be revaccinated every three years.

We have multiple appointments daily and ask that our staff and customers wear masks and wash their hands before each appointment.

If you or someone in your household has tested positive for COVID-19, please reschedule your appointment for a later date. There is no fee for rescheduling.

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Working Hours:

Home Visits8am – 7pm (Mon – Sun), varies by location

On-call Support: 
7am – 00am EST (Mon – Fri),
9am – 9pm EST (Sat – Sun)

Home Visits:
8am – 7pm (Mon – Sun), varies by location

On-call Support:
7am – 00am EST (Mon – Fri),
9am – 9pm EST (Sat – Sun)

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