Frequently asked questions

Our customer support team are available every day from 7:00am to midnight. We make home visits all week between 8:00am and 7:00pm.

Currently, we are able to treat cats and dogs. If you have a different pet please give us a call and we will try to assist you.

Please call us first to find out if your pet is actually in need of urgent care. We would normally recommend you go to a clinic or a pet hospital in real emergency cases. 

To keep your pet healthy, you should visit the veterinarian for a preventative exam at least once a year. Puppies and kittens should be seen every month for the first four months.

We provide convenient, personal home visits for $75, regardless of the number of pets we see during that visit. A nose-to-tail exam is $50 per pet and we’ll give you a variety of options for the next steps and diagnostics. Home visit fee may vary on weekend.

We recommend creating a safe and comfortable space for your pet to feel as relaxed as possible. Please also have a copy of your pet’s medical records, especially if this is the first appointment. 

Generally speaking, your pet is only required to get the core pet vaccinations. For dogs, this includes distemper, parvovirus, hepatitis, and rabies. For cats, this includes panleukopenia, calicivirus, rhinotracheitis (herpesvirus) and rabies. After the initial one year booster, most core shots only need to be revaccinated every three years.

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Working Hours:

Home Visits:   8am – 7pm, Monday – Sunday
On-call Support:  7am – midnight, every day

Home Visits:   8am – 7pm, Mon. – Fri.
On-call Support:  7am – mdnt., every day

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