Frequently Asked Questions

Our Booking Agents are available from 8:00am to 11:00pm EST on weekdays and from 8:00am to 9:00pm EST on weekends. The Home Visit schedule varies between cities. Please visit Our Locations page for more information.

Currently, we are able to treat cats and dogs. If you have a different pet please give us a call and we will try to assist you.

Please call us if you require assistance in determining whether your pet is in need of urgent care. We recommend you visit a pet hospital in true emergency cases. 

Signs that your pet may need emergency care include but are not limited to: choking, collapsing, inability to urinate or defecate (cats), profuse bleeding, repeated vomiting and/or diarrhea, seizures, severe injuries (car accident, fall), or a swollen and painful abdomen (dogs).

To keep your pet healthy, you should visit the veterinarian for a preventative exam at least once a year. Puppies and kittens should be seen every month for the first four months.

We provide convenient, personal home visits for $75 (Weekend home visit fee is $95), regardless of the number of pets we see during that visit. A nose-to-tail exam is $80 per pet and we’ll give you a variety of options for the next steps and diagnostics.

We recommend creating a safe and comfortable space for your pet to feel as relaxed as possible. Please also have a copy of your pet’s medical records, especially if this is the first appointment. 

Generally speaking, your pet is only required to get the core pet vaccinations. For dogs, this includes distemper, parvovirus, hepatitis, and rabies. For cats, this includes panleukopenia, calicivirus, rhinotracheitis (herpesvirus) and rabies. After the initial one year booster, most core shots only need to be revaccinated every three years.

We have multiple appointments daily and ask that our staff and customers wear masks and wash their hands before each appointment.

If you or someone in your household has tested positive for COVID-19, please reschedule your appointment for a later date. There is no fee for rescheduling. 

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