Privacy Policy

Last updated: October 13, 2025

Introduction

Introduction

The Vets Holding Inc. (“TheVets”“we”) respects the privacy of its users, customers and partners (“you”), and is committed to protecting the personal information shared with us in connection with your use of our Services and our Website, as those terms defined in our terms of service (“Terms”).

Your access to or use of the Website or Services involves collecting and processing of certain personal information by us, or on our behalf by our service providers or partners, as described in this privacy policy.

Unless otherwise explicitly required by you, and approved in writing by us, your use of the Website or Services, so as your active provision of personal information (such as by phone or in a form), constitutes your consent to the terms set forth in this privacy policy, including the collection and processing of your personal information.

To ease your navigation through this privacy policy, you can use the following headlines:

  1. Scope and applicability

1.1. Data subjects. This Privacy Policy (the “Policy”) applies when you (i) visit the Website, and/or (ii) use the Services and/or (iii) partner with us, and/or (iv) otherwise in contact with us. Therefore, the Policy applies to you if you are one or more of the following:

1.2. Jurisdiction. Our Services are offered only within certain states in the United States of America. Therefore, this Policy is written with the applicable legislation and requirements of several US jurisdictions in mind. If you are a resident of any jurisdiction other than the USA, please do not access the Website or use the Services

1.3. Supplemental documents. This Policy supplements, incorporated by reference, and shall be read in conjunction with, our Terms of Service, available at Terms of Service (“TOS”). Additionally, if you are a resident of California, please refer to our CCPA and CPRA notice, in addition to this Policy.

  1. Your choices, consent and control

2.1.  Please read this Policy carefully before accessing the Website or using our Services, because in doing so, you agree to be bound by the terms and conditions set forth in this Policy, and to the collection and processing of your Personal Information (see definition below).

2.2 Please note: you are not obligated by law to provide us with any Personal Information. You hereby acknowledge and agree that you are providing us with Personal Information at your own free will, for the purposes described in this Policy or in proximity to any data submission point, and that we may retain such information in accordance with this Policy and any applicable laws and regulations.

2.3. Certain information we collect, such as general Usage Information (as defined below), device information, analytics, statistics, or any other data that enables us to provide the Services and improve them, is collected as part of our legitimate interest. You can find a further explanation below, under the “Legal Basis” section.

2.4.  Certain types of information, such as media files are optional (for instance, when you use our mobile application) and subject to your explicit consent.

  1. Information we collect

3.1. General: We may collect certain categories of Personal Information from you or about you, from one or more sources, as we describe below. In this section, we describe the categories of information that we may collect and the applicable circumstances under which such collection is performed (also defined by applicable law as the “purpose” of collection).

3.2. Definition: What is Personal Information? The exact definition may be different, depending on your state of residence. Below is CPRA’s (California Privacy Right Act) definition, which is considered to be the most protective legislation regarding the privacy of internet users in the United States:

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information includes, but is not limited to, the following if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household”.

Please note that Personal Information does not include information that has been aggregated or otherwise processed so it can no longer be used to identify or be associated with a specific natural person.

3.3. The Personal Information we collect and process, is derived from three different sources, as listed below:

This category also includes certain online identifiers, which do not personally identify you, however, associate certain online actions with your device or browser, as detailed below

We may get certain information about you from third parties, as follows:

  1. The legal basis for the processing of your information

We collect, process and use your information for the purposes described in this Policy, based on at least one of the following legal grounds:

  1. The purpose for processing Personal Information

In addition to the purposes described next to each category of data above, we may use information that we collect about you, in its raw format, or aggregated and processed format, for the following purposes:

  1. Sharing information with third parties

We keep the information processed by us in strict confidence and only share your information with third parties in very limited circumstances and for very specific purposes, as per the categories described in this Policy. We hereby commit that we do not sell your personal information to any source and under no circumstances.

Such Third Party Service Providers may receive or otherwise have access to some of your Personal Information, depending on each of their particular roles and purposes in facilitating and enhancing our services, and may only use your Personal Information for such purposes. Disclosures of Personal Information is subject to the respective third party’s undertaking of confidentiality obligations, and the prevention of any independent right to use this data except as required to help us provide you with our services.

For the avoidance of doubt, we may share your Personal Information in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so. Additionally, we may transfer, share or otherwise use Non-personal (including anonymized, statistical or aggregated) Information in our sole discretion and without the need for further approval.

  1. Where we store your personal information

Your information will be maintained, processed and stored by us and our authorized affiliates (as applicable) in secure cloud storage, provided by our Third Party Service Providers based in the United States.

While the data protection laws in jurisdictions where the information is physically stored may be different than the laws of your residence or location, please know that we, our affiliates and our service providers that store or process your Personal Information on our behalf, are each committed to keeping it protected and secured, pursuant to this Policy and best industry standards, regardless of any lesser legal requirements that may apply in a particular jurisdiction. You hereby accept the place of storage and the transfer of information as described in this Policy.

  1. Your Rights under the Policy

Depending on your country of residency, certain rights concerning your Personal Information may be available to you. The rights described below are available to our consumers in the United States and are based on the CCPA legislation.

8.1. Access to Certain Information and Data Portability Rights

You have the right to request us to disclose certain information to you about our collection and use of your personal information over the past 12 months. In any other case, and if applicable, you can make a request to us as described below. Once we receive and confirm your verifiable consumer request, we will disclose the information you have requested, which could be one of the following types:

8.2. Deletion Request Rights

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (see below). The function of deleting your information when it is associated with an account, or cookies, is given directly to you, via your admin or browser’s settings, respectively.

When applicable, once we receive and confirm your verifiable consumer request, we will delete (and direct our Third Party Service Providers to delete) your Personal Information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

8.3. Rectification

Customers of our Services (whether part of our membership program or not), can choose to edit their information. This option will be made available directly via your account, or, by reaching out to us with a rectification request to support@thevets.com.

8.4. Opt-out and consent withdrawal

We are happy to offer transparency and access controls to help Users and Customers take advantage of their right to opt-out and/or withdraw their previously given consent.

Users and Customers have the right to give and withdraw their previously given  consent to the collection and processing of their Personal Information. This includes the right to withdraw or modify consent to the use of cookies at any time and the possibility to opt-out (unsubscribe) from our mailing list via mailing communication we send to you (subject to exemptions).

8.5. Exercising your rights and choices

8.6. Response Timing and Format

  1. Non-Discrimination

We will not discriminate against you for exercising any of your rights. Moreover, we will not:

  1. Do not Track Signals

Do Not Track is a privacy preference that can be configured in certain web browsers (the “DNT Feature”); the DNT Feature, when enabled on a web browser, signals the websites you visit that you do not want certain information about your visit collected. The Vets does not currently respond or recognize DNT Feature signals.

  1. Data retention

We retain the Personal Information we collect or receive from you for as long as we need them in order to provide you with our Services and as otherwise necessary to comply with applicable laws and regulations. If you withdraw your consent to us processing your Personal Information, including by deleting your account, we will delete your Personal Information from our systems, except to the extent such data in whole or in part is required to comply with any applicable rule or regulation and/or to respond to or defend against legal proceeding brought against us or our affiliates.

  1. Using cookies and other tracking technologies

We may use cookies and similar web technologies to help us with a better understanding of how you use our services, including those offered by Third Party Service Providers. These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide a better experience to our Users. For example, these technologies enable us to: (i) keep track of and “remember” our Users’ preferences and authenticated sessions, (ii) secure our services by detecting abnormal behaviors, (iii) identify technical issues and improve the overall performance of our services, (iv) and create and monitor analytics.

  1. Minors

To access or use our services, you must be over the age of sixteen(16), and in any case, not underage according to the legislation in your country of residence. We reserve the right to request proof of age at any stage so that we can verify that minors under the age of 16 are not using our services.

In the event that it comes to our attention that a person under the age of 16 is using our services, we may prohibit and block such User from using our Services, and will make all efforts to promptly delete any Personal Information with respect to them.

  1. Data security

We take great care in implementing and maintaining the security of our services and of your Personal Information. We employ industry standard procedures and policies to ensure the safety of your information, reduce the risks stemming from loss of information and prevent unauthorized use of any such information. However, we do not and cannot guarantee that unauthorized access will never occur and reiterate that no measure can provide absolute information security.

  1. Changes to the Privacy Policy

The terms of this Policy will govern the use of our services and any information collected therein. We reserve the right to change this Policy at any time, so please revisit this page frequently. We will provide notice of substantial changes to this Policy on the homepage of the Website and/or we will send you an e-mail regarding such changes to the e-mail address you may have provided. Such substantial changes will take effect seven (7) days after such notice was provided on our Website or sent by email. Otherwise, all other changes to this Policy are effective as of the stated “Last Revised” date and your continued use of the Website after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

  1. General

This Privacy Policy, its interpretation, and any claims and disputes related hereto, shall be governed by the laws of the State of Delaware, without respect to its criminal law principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being litigated in and decided exclusively by a court of competent jurisdiction located in the City of Wilmington, County of New Castle Delaware, USA.

  1. Any questions?

If you have any questions (or comments) concerning this Policy, you are welcome to send us an email at support@thevets.com and we will make an effort to reply within a reasonable timeframe.

Opt Out of Sale/Sharing

By submitting this request, you are asking us not to share your information with third-parties in exchange of anything of value. For more details about your right to direct us not to sell your personal information, please see here.

The Vets + BetterVet:
Better Care, Same Trust!

The Vets and BetterVet are merging to bring you even more convenient, high-quality veterinary care, right at home. Nothing changes for you, except added benefits like expanded services, improved technology, and broader availability.

Contact us

Please allow for one business day for our team to reply.

Contact Us

Get Our Newsletter

Sign up to receive our latest updates, tips, and exclusive offers. No spam.

Contact Us

By completing this form and clicking the "Send Request" button, you agree to our Terms of service and Privacy policy.

We Received Your Appointment Request!

One of our team members will call you soon to confirm the details of your appointment.
confirmation

Thank you for contacting us!

We will review your message and reach out to you shortly.